‘We started out with over 306 000 applications in this backlog, and I’m
happy to report that we’ve cracked 100 000 now, we’ve cleared more than
30% of that,’ says Minister of Home Affairs, Leon Schreiber.
JEREMY
MAGGS: The new Home Affairs Minister, Leon Schreiber, has laid out his
priorities saying his department is going to prioritise, among other
things, dealing with the massive visa backlog, as well as stabilising
the department’s online system. He joins me now and, Minister, first of
all then can you provide more details on what specific measures are
being taken to address this visa mess?
LEON SCHREIBER: So what
we’ve done is to put together a team of people from different
departments within Home Affairs who are working around the clock to
clear this backlog. We’ve also partnered through Business Unity South
Africa with Deloitte, that have given us additional resources in the
form, not only of training, but also of people to actually sit around
the clock and deal with this backlog.
So we started out with over
306 000 applications in this backlog, and I’m happy to report that
we’ve cracked 100 000 now, we’ve cleared more than 30% of that. It’s
really a key initial priority in the department to make sure that we get
this backlog out of the way, give ourselves breathing space to then
reform the way the system operates going forward.
JEREMY MAGGS: So what’s the expected timeline then, Minister, for the remaining 70%?
LEON
SCHREIBER: Well, the concession that I granted on the first day in the
job is running until the end of the year, and the only way for us to
avoid extending that concession for a fourth time would be to actually
clear this backlog before then.
So that is obviously the goal
that we have in mind, but I’m pushing the team hard and making it clear
to them that the sooner we’re able to do this, the better it’s going to
be for our ability to avoid a repeat of the situation going forward.
But I think it is a really important initial litmus test for whether we
can move this department forward with the speed and urgency that is
required.
JEREMY MAGGS: You have another issue and that is the
Immigration Advisory Board. What immediate actions, Minister, are you
expecting from this unit?
LEON SCHREIBER: So that board is in the
process of being established. There are a couple of legal processes
that we need to go through to advertise and invite people to join it,
but essentially what it will do is bring together people from Home
Affairs, senior officials from some other key government departments,
and then a whole range of experts in the field of immigration and the
administration of these processes.
The goal with that board
will be to provide a forum where we can firstly repair relationships. I
think it’s common knowledge that relationships with stakeholders have
really broken down and we need to repair that.
The Department of
Home Affairs is embroiled in far too many court cases, for example, that
involve routine things where people go to court because they think
that’s the only way in which they can actually get the department to
act. So the forum will be important to bring those voices together and
make sure that we can reduce litigation and improve relationships.
But
then secondly, it’s also a powerful instrument for us to make sure that
we get proper expert input. The statement of intent of the government
of national unity talks very clearly about the need for evidence-based
policy, and this is how the advisory board can play a key function in
making sure that we get proper inputs on some of the policy matters that
we’ll have to tackle.
One of them, of course, being the future
of the Zimbabwean Exemption Permit [ZEP]. There are no predetermined
agendas in this regard. The court made it clear in its rulings that went
all the way to the Constitutional Court, that there must be proper
consultation, proper input from experts to make sure that we deal with
this particular matter and a range of others. The advisory board is an
ideal forum for that.
JEREMY MAGGS: Minister, are you finding
within your new department that there is a willingness among people to
move quickly, given that this has not been the case in the past? And do
you have enough people with the right skills to implement the changes
that you are trying to make?
LEON SCHREIBER: Well, there are a couple of things to say in that regard.
The first one is that Home Affairs is massively understaffed. So
when you talk about people, we have to start by pointing out that we are
supposed to have 18 000 officials. We’ve got just about 6 900 at the
moment.
So you can just imagine, massive understaffing is a huge
challenge in this department. Despite that there are people who have
made it clear that they want to come to the table.
I think there
are officials who have not previously necessarily had the space to
actually be elevated and empowered to do their job properly. I think we
have great opportunities to achieve that by embracing technology, for
example. So I think there are people who understand that if you’re that
massively understaffed, you’re going to have to be innovative and
especially embrace technology.
But, of course, then we also know that there are deep-seated issues of corruption in this department.
There
was a report by the former director general [DG] in the presidency
around this, and there are investigations from the Special Investigating
Unit that are ongoing to make sure that we root out corruption and make
sure that there’s a zero-tolerance approach to that.
So I think
it’s a matter of finding good officials, elevating them. The people
working on the backlog projects certainly are people who are willing to
go above and beyond, and I think it’s important that we empower those
kinds of officials going forward.
But certainly, there are
some key appointments that will have to be made. I’ve got some critical
vacancies and I really need to fill those as well going forward to make
sure that we strengthen the capacity in the department.
JEREMY MAGGS: How deeply entrenched is the culture of corruption within Home Affairs?
LEON
SCHREIBER: Well, I think that’s where the investigation by the former
DG, Dr Cassius Lubisi, was really an important moment because it laid
bare some of the issues that are manifesting itself really even at
frontline level when it comes to permitting processes and applications
and so on. So I think that there most definitely is a problem, but this
is the kind of thing that you have to tackle as part of a bigger reform
agenda.
There are ways in which technology can help reduce corruption, for example.
Then there’s the obvious need for disciplinary processes and
prosecutions that reduces corruption. Then there’s the creation of a new
culture, working environment, where people actually are rewarded for
doing their job and going above and beyond, that also provides
incentives to reduce corruption.
So I think weaved into
everything we need to do at this department is the theme of making sure
that we deal with this. But it’s a multifaceted approach and it involves
a number of different reforms. It’s not only one thing, one silver
bullet that’s going to solve this problem.
JEREMY MAGGS: How are you going to manage and reduce long queues?
LEON
SCHREIBER: Well, I’m looking at a couple of ideas on how to do this. I
think the first thing that will make a huge difference is simply getting
the online system to be online. I’ve said repeatedly now that the idea
of the system being offline is something that must become anathema in
Home Affairs. It’s not a joke, it’s not funny. It’s not something we can
accept.
So there are some ways in which we could do simple
things like speeding up the internet connections. You would be surprised
that some of these major Home Affairs offices are currently connected
to lines with 10 megabyte per second speeds. That is just not
sufficient. So there are a whole range of technological steps that we
need to take.
But then I think the other thing we need to do is
examine how to make better use of the online appointment system. My view
is that one of the problems we have is that the queues are actually not
integrated. So in other words, there are people who would make online
appointments and show up in the timeframe that they’re required to be
there, but then there are of course also walk-ins at many offices. That
creates a real problem then with actually honouring the online booking
appointments.
I think what we need to do is find ways of integrating the queues so that you have one queue to manage.
Finally,
I would say that there are some innovative ideas coming. There’s one
office in Epping, in Cape Town that has put together what they call the
one-stop-shop model, where instead of having to go to a separate photo
booth and a separate cashier, often that creates the bottlenecks, you’ll
be able to go to a counter and get the full service, the photo, the
payment, the processing, all in one spot. These things sound like simple
things, Jeremy, but I think if we do these things right, you actually
will see an impact on reducing the queues.
JEREMY MAGGS: Minister Leon Schreiber, thank you very much indeed.