Police are investigating a stampede that took place at the Home Affairs
offices in Marabastad in Pretoria in which one person died and 20 more
were injured.
The story of Chidimma Vanessa Adetshina and how she
became a contestant in the Miss South Africa pageant has cast notions of
nationality and access to documentation for foreign nationals living in
South Africa into the spotlight.
The reality is that inefficiencies
and corruption at the Department of Home Affairs (DHA) have created a
powder keg where foreign nationals living in South Africa are forced to
live in a state of desperation and as illegal immigrants because the
department is just not working effectively.
This was exhibited in a
fatal stampede at Home Affairs offices in Marabastad in Pretoria on
Tuesday, where foreign nationals had queued to reapply or renew their
refugee or asylum papers.
The tragic stampede resulted in the death of one individual, with 20 others being injured.
“Police
can confirm that one person died and more than 20 sustained injuries
and were taken to hospital, following a stampede at one of the
government buildings in Pretoria on Tuesday. Police have since opened an
inquest docket for investigation,” siad Lieutenant-Colonel Mavela
Masondo of the South African Police Service in Gauteng.
In the
meantime, migrants who are struggling to get their documentation are
pleading with the government to intervene regarding the conditions at
refugee centres in South Africa.
Prison-like conditions
According
to a source, the stampede highlights what foreign nationals living in
South Africa have to go through to get their documentation.
“For over
three years I stood in the same lines as the people who were caught in
the stampede, and I can tell you that it was a result of the
desperation, of people fed up with just waiting without really knowing
what direction they are going,” an asylum seeker told Daily Maverick.
The
migrant who shared his story with the publication preferred to stay
anonymous, but will be referred to as Kendi in the article. Kendi shared
the conditions that could have led to the deadly stampede from his
personal experience.
“People queue in those lines from as early as
5am, and most times we don’t get assistance. Usually what would happen
when an officer first walks out, and people are waiting in line, there
is usually no order. So when they see an officer walk outside, even if
they aren’t walking out in an official capacity, people will just rush
to the front so they can be the first person in the line. That’s how
stuff ends up in a mess because people are pushing, grabbing each other,
and that’s how a stampede can happen, you know, people just tussling
out of desperation because they have probably been there for a long
time, and they just want their papers,” he said.
Kendi sent Daily
Maverick footage showing how the queuing area of the Marabastad office
was set up. The video shows an enclosed area that looks eerily like a
cage.
“Going with my mother and sister was always tough because I
would always have to protect them from the chaos. The security wouldn’t
allow you to move around. Once you’re in you can’t leave. It was a very
enclosed area and we feared leaving because if you leave you lose your
spot, and there are already so many people there. Even stuff like
bathroom breaks are a luxury. I would meet people who spent the night
there waiting for an opening and ask myself ‘How can they endure this?’”
he said.
Four-year wait for assistance
Kendi is no stranger to
queuing at the Home Affairs offices in Marabastad. He or a family member
have been doing so since 2008, when his mother fled the Democratic
Republic of Congo due to the conflict there.
At the time Kendi was
only nine years old and was listed as a dependent on his mother’s asylum
papers. Kendi recounted how during his school years, he and his mother
had to go to the Marabastad office to renew their papers every year.
Years
later, in a stroke of bad luck Kendi ’s papers expired in April 2020,
just as South Africa was going into lockdown as a result of the Covid-19
pandemic. He had no way of renewing his asylum status.
Eventually
the Department of Home Affairs made a link available for people to renew
their passports online. However, according to Kendi the process was
inefficient.
“Home affairs systems are so trash, on their website all
the phone numbers are out of date. There are probably one or two phone
numbers that are still in use, but even then nobody answers,” Kendi
said.
“I used a link to apply to have my asylum papers updated. I
received an automated message that requested specific documentation. I
rounded up the documentation and got it certified. The waiting period is
supposed to be two weeks, but we waited over a month, and calls to
officials went nowhere.”
He waited for the entirety of 2020 but received no response from home affairs. At the time he was living undocumented.
“It
was very stressful during the lockdown. The people were adamant about
seeing people’s documentation, and I was constantly scared that I would
be caught outside and that I would be sent back to the DRC without
documents. For a long time I was moving with a lot of fear,” he said.
In 2021 when the hard lockdown ended Kendi went to the offices in person with printouts of his email correspondence.
He said he incurred large personal costs on the days that the office saw congolese nationals (Mondays, Tuesdays and Fridays).
“I
would take off on Monday, still not get my papers, go back on the
Tuesday and its still a no. I would go back on the Friday, and by the
end of the week, i was out of money,” Kendi said.
“I went there in
person at about seven in the morning and stood in line till 11am, and
that is when they come and tell us the system is down for a bit, and
then at 12.30pm the officer would come and tell us they are on their
lunch break. An hour later, he would appear, and you could just see them
dragging their feet,”
Kendi said that he would see officials taking bribes from people.
“It
was so bad that you could just see them shaking another person’s hand
or taking a piece of paper because it had money in it.”
Further stumbling blocks
Though
Kendi had been consistently queuing in lines since 2020, he only
actually set foot in the building in 2023, where he said he was met with
further stumbling blocks.
“There is a deep language barrier, some of
the officials I encountered could not speak English properly, and there
were no translators available. I remember at one stage they had me
there doing translations for a guy that was at the department to renew
his papers. I had been there so many times it was like I became an
employee of home affairs,” Kendi said.
Things got better through
intervention from the Sophiatown Community Psychological Services, which
contacted the Department of Home Affairs on his behalf.
“It’s only
then that I started getting smooth service. It was weird because before
that my emails would not be answered and I would have to wait in long
lines. But after (the department) was contacted things changed. I was
even offered a chair when I arrived,” Kendi said, adding that he finally
received his renewed papers in May 2024.
“It’s annoyinging that I
had to bring in lawyers to get my papers. This could have been done more
effectively and efficiently. So much funds, opportunity and time was
wasted trying to get this thing. The trouble is that these guys don’t
seem like they are willing to help you. Most people want to be
documented, but it’s really hard to get them,” Kendi said.