Immigration activists launch detention hotline as calls for help increase

Activists have launched an immigration detention hotline to deal with an increasing number of calls from persons and family of people who have been detained. Lawyers for Human Rights has been inundated with calls for help from mostly immigrants who have been detained and cannot afford legal representation. 

Nearly a month ago, the organisation launched its immigration detention hotline. 

The head of penal reform at the organisation, Nabeelah Mia, says they deal with an average of about 10 to 15 calls per day. 

Mia says they introduced the hotline after observing that immigration officers and police are increasingly detaining immigrants without following the proper procedures under the Immigration Act.

She says another issue is the restrictive immigration policies and practices being implemented by the Department of Home Affairs, including rejection of asylum seeker applications and the cancellation of the Zimbabwean Exemption Permit (ZEP).

`This has seen an increase in the number of immigrants being detained or at risk of detention. The hotline was, therefore, established in response to this. It was also a way to streamline access to legal assistance and advice to people in distressing situations,` she said.

According to Mia, the organisation has employees who screen all the calls and provide immediate legal advice where possible. For complaints beyond their capabilities, Mia said people are directed to other organisations within their detention monitoring network.

She added:

We also encourage lawyers who wish to be a part of the referral network to contact us.

In cases where an immigrant has already been arrested or detained for issues related to their document`s status, Mia said the aim was to get that person released as soon as possible.

`However, we have quite a significant number of requests for assistance from people not detained, but who have questions related to their documentation.`

Mia said their walk-in offices in Johannesburg, Pretoria, Durban and Musina see hundreds of people a week, who are desperate for assistance.

She said the hotline was toll free. 

There is also a WhatsApp/messaging number. The initiative is part of a collaboration between Lawyers for Human Rights and the Scalabrini Centre of Cape Town.

The immigration detention hotline toll-free call number is 0800079614 or WhatsApp or message to +27817168791.

www.samigration.com

Over 270 000 home affairs hotline calls unanswered

IT web | 22 March 2023

More than 270 000 calls were dropped by clients before they received assistance via the Department of Home Affairs’ (DHA’s) call centre during the 2021/22 financial year.

This information came to light in a Parliamentary response to a query from Democratic Alliance MP Adrian Christopher Roos on the status of the home affairs hotline.

In the response, the DHA says its hotline number received a total 602 607 calls for the period under review. 

Of those, a total of 273 760 calls were dropped before they were attended to.

The home affairs department’s hotline was createdafter a survey showed citizens wanted to have their enquiries answered before they applied for services.

It’s also aimed at reducing the volumes of people that need to stand in queues at DHA offices.

However, many citizens have expressed their frustration at the long wait times to receive the necessary assistance, or complain their calls go unanswered. 

Detailing the contact centre’s service level targets, the DHA says 80% of calls directed to agents by the integrated voice response system are to be answered within 20 seconds.

On the other hand, 60% of calls relating to information requests − for example, how much is an enabling document, which documents are required to apply for enabling documents, how to apply online, how to change an online application, live capture offices and location of offices, and status updates on an application process − are to be resolved within the first call.

The average call handling time is six minutes, it notes. 

It further indicates the call abandonment rate is 20%. “These are calls that are sometimes dropped or terminated by clients before being responded to. 

“Cases created and escalated to second line support are to be escalated within 24 hours of the case being created.” 

According to the DHA, all service levels for the period under review, with the exception of the call abandonment rate, were achieved. 

“This was due to the centre operating at 50% capacity to ensure compliance with the lockdown and COVID-19 regulations, as passed by the president of the Republic of South Africa and the World Health Organisation.”

The first call resolution percentage for the financial year 2021/22 was 61%, it adds.

There is a total of 120 contact centre agents in the approved home affairs contact centre organisational structure, with the total number of agents for the 2021/22 financial year at 94, it states. 

“During this period, the contact centre operated on a rotation system, catering for 50% capacity per shift, to ensure adherence to the lockdown and COVID-19 regulations. 

“The centre therefore had on average 42 agents per shift, excluding those with comorbidities and those on isolation as a result of COVID-19 infections.” 

The DHA’s hotline number is 0800 60 11 90.

www.samigration.com

British man takes Home Affairs to court to remain in SA and pledges funds to create precedent

SA People | 22  March 2023

A British-born, US-raised businessman and philanthropist has taken Home Affairs to court for rejecting his application for permanent residency in South Africa on “fictitious reasons”. Josh Palfreman posted a video on Friday in which he pledges funds for not just himself, but others like him, to try and create a precedent and case law for the “injust refusal of many foreigners’ applications for residency”.

Josh told SAPeople he’s trying to gain the right to stay and work in South Africa indefinitely, a country that’s close to his heart and to which he has contributed so much. “I love South Africa, for all its beauty and people,” he says. “I’ve called it home for the past 10 years.” In that time he has established businesses, a venture capital firm and undertaken many philanthropic ventures that benefit SA.

Josh is currently on a temporary residence visa and is fighting for permanent residency “as hard as I can through the courts”.

In the video, Josh stands in front of the High Court of South Africa, and explains this is the third time in the past six months that he will litigate against the Department of Home Affairs in the hope that they approve his application. The case is JPalfreman vs Minister and Director General of Home Affairs 1967/23

He says: “I have built a home, a rounded social circle, a diverse lifestyle and the conditions that secure a healthy and rewarding foundation for my aspirations to be a father and raise my children here in the Mother City.

“However, like so many others, i have been failed by the South African government which has previously rejected my applications for permanent residency on fictitious reasons that are baseless.

In the video, Josh says:

“Today I pledge funds not just for myself, but for others, to try and create precedent and case law in South Africa to stop the injust refusal of many foreigners’ applications for residency.

“We pose no threat to the country. We just want to live here, invest… and employ local people as much as we can.”

In a plea to the South African public, Josh says:

“If this is a cause that resonates with you, that you care about, or that you feel you can help me with… If you have a friend, a colleague, somebody in government who you think might be able to leverage some influence here – I am asking for your help today.

“I have played by the rules and done everything that I can over the past 10 years to simply call you my fellow South Africans, and it is not working.

“I need your help and I hope that you will come forward and offer your assistance. Thank you so much.”

Originally from the UK, Joshua grew up in Boston (USA) before returning to the UK where he obtained a BA in international relations at the Universtiy of London, and a MSc in environmental management at the University of Derby. He has since spent time in Tanzania and the last ten years in SA.

Friends of Josh’s in South Africa have commented on his video saying: “Best wishes and good luck. You’re an asset to South Africa and we need you here” and “I love that you are working to empower the system”.

www.samigration.com

Tax tips for wealthy South Africans emigrating to the US

BusinessTech | 20 March 2023

There are three areas of concern that high net-worth individuals looking to emigrate to the United States must consider to ensure that their wealth is secure.

America is a popular destination for South African emigrants, with data from Statista showing that over 100,000 South Africans lived in the US in 2020 – trailing only the United Kingdom and Australia in the number of South African ex-pats.

According to Tax Consulting South Africa, the three 00main areas of concern include visa options, relocation plans, and tax emigration.

Visa options

George Ganey, a founding partner at Ganey Law Group, said that the most common residency via investment route is the EB-5 Immigrant Investment Program visa.

The EB-5 requires investment in an enterprise that creates jobs for US citizens. It costs $900,000 for specially designated areas and $1.8 million for non-designated areas.

The investor and their family are given conditional permanent residence and can be given a green (a permanent residence) card after two years.

“The EB-5 visa is certainly the most effective for South Africans, as recent legal reforms offer greater protection to investors, more clarity around timelines, and other assurances,” Ganey said.

Employees of existing or new branches of multinational companies can also enter the US via the the L-1A or New Office L-1A visas. Both visas can eventually lead to permanent residence status.

Ganey added that the once viable E-2 visa is no longer an option for South Africans due to changes in the law.

Relocation plan

One also has to carefully plan how they will process the relocation of their family, wealth and business to the US.

Sheldon Halcrow, President of Caleo Capital USA, said that it starts with a needs analysis.

“Many people have their hearts set on the US without considering it’s a country of 50 independently governed states, each with its own unique economy and culture,” Halcrow said.

Although employees go to where they are sent, the independently wealthy should look for the state that holds the best business and investment opportunities – including tax benefits. This is on top of the lifestyle that they want for their family.

Moreover, a global asset inventory can highly areas of concern, deal with regulatory issues, and create a wealth migration roadmap.

Finally, those looking to immigrate should sequence the journey carefully as the transition can happen over phases in the long term – synchronising each step is crucial.

“A sequencing document, along with regular reviews, ensures that when they land, much of the groundwork has already been done, like opening a bank account, having a US cell phone, or obtaining a means of ID,” says Halcrow.

Tax Emigration

Exiting South Africa is a crucial step for gaining entry to the US, particularly from a tax perspective.

“You need to develop a detailed roadmap that clearly defines where you are coming from and where you want to go and contains a definite plan on how to get there,” Thomas Lobban at Tax Consulting South Africa said.

Although many South Africans are eager to leave the country, some are unaware that their tax obligations in South Africa do not disappear when they leave the nation’s borders.

In the US, these emigrants must pay taxes under South Africa’s residency-based tax system.

They will need to formally cease tax residency by notifying SARS and providing it with evidence that they will reside in another country.

Failing this, they can rely on the double tax agreement (DTA) to protect their foreign wealth from being taxed twice. The DTA will require a formal application during each year’s tax return.

“Such concerns need to be addressed in the planning phase because, after landing on US soil, it may be too late to revise your tax strategy,” Lobban said.

www.samigration.com

The emotional impact of emigration, through the eyes of an artist

20 March 2023 | Daily Maverick

As an emigration therapist, I have the privilege to explore the world of emigration through the eyes of my clients. Everyone’s experience is unique. Emigrants venture into a new, unknown world: they leave the familiar to start afresh amid new cultures and environments. Some recall a profound sense of being emotionally uprooted, others fully embrace the opportunities presented and continue to thrive. Yet, some experience both.

Art and the world citizen

We live simultaneously in two worlds: the outer world of experiences, circumstances and situations, and the inner world of reactions, emotions and thought. Emigration presents this same dualism: in our outer world of circumstances and situations we or a loved one emigrates and we react to that experience in our inner world of thoughts and emotions. In my encounter with the art of French sculptor Bruno Catalano I found that art presents this same dualism and can therefore help us in exploring the depth and complexity of this phenomenon. Through his art, he delves into the universal themes of travel, journeying and migration. 

In 2013, Catalano created 10 life-size bronze sculptures which were displayed along the waterfront of Marseille to commemorate the city’s status as the European Capital of Culture. Aptly titled Les Voyageurs, the sculptures, the most famous of which is now on permanent display in Calgary, Canada, depict 10 different travellers with large portions of their bodies missing, each carrying a suitcase. Stunningly imperfect, these “hollow” figures resonate the story of the modern-day soul, the traveller and the emigrant. Despite their bodies being open to the wind and light, each retains its balance and coherence.

Catalano, an emigrant himself, was born in Casablanca, Morocco, and moved to France to settle in Marseille at the age of 12. He went on to become a sailor and considers himself an eternal migrant. Catalano was always in the process of leaving: “far from my roots, wanting to leave, curious to look elsewhere, to see what happens”; a nomad who does not belong to any one place. To him, these sculptures represent the world citizen.

To Catalano, migration is an intimate journey. While each of these statues carries a single suitcase that weighs them down, these suitcases also serve as their only means of support. The suitcase represents experiences and desires; a container filled with memories that grounds the emigrant and provides support. Catalano refers to this as “roots in motion”.

Art and the emigration therapist

Emigration outcomes are often depicted as fairy-tale endings, with successful emigrants thriving in their new country, rarely looking back with regret. However, the reality shared with the emigration therapist is often the contrary, often relating  the challenges experienced, the sadness and loss of all that was known and loved. This is strikingly expressed in the missing parts of the statues by Catalano. The large missing parts in the statues entices the viewer’s imagination. 

As an emigration therapist, I was encouraged by Catalano’s art to re-examine my thinking and approach towards emigration. In every person’s life, there are incomplete experiences, missing pieces of a larger puzzle. Catalano’s art speaks to this reality through the missing parts of the statues. Art can complement the conversation during therapy, as both the artist and the audience exhibit some level of emotional vulnerability. 

We are all nomads on the journey of life. We have all experienced the excitement of the new, and the sorrow of the loss of what we have left behind. Emigration leaves one feeling ungrounded, floating and uncertain about the future. While the journey is difficult, we find the strength to carry on by embracing our experiences and desires, “our roots in motion”. 

Catalano’s “in transit” bronze sculptures resonate with many, capturing the essence of the emotional impact of emigration. DM/ML

www.samigration.com