Refugees hope the end of state of disaster will ease their problems with
Home Affairs
Weekend Argus 19 Apr 2022
Cape Town - The termination of the National State of Disaster is a light
at the end of the tunnel for refugees and asylum seekers struggling with the online
extension system implemented by the Department of Home Affairs (DHA).
Following the president’s announcement of the end of the national state
of disaster last week, head of strategic litigation and advocacy at the UCT
Refugee Rights clinic Sally Gandar said this was good news for refugees and
asylum seekers as the termination would enable refugee reception offices (RROs)
across the country to promptly resume the full services that were on halt for
the past two years.
Despite the online renewal system that enabled refugees and asylum
seekers to renew their documentation, the UCT Refugee Rights Clinic continued
to see individuals on a daily basis who were experiencing issues with the
system.
The lack of a full range of services at RROs across the country became a
concern as no new asylum applications were able to be lodged during that
period, as well as services for those whose documentation expired prior to the
national state of disaster being declared. This created barriers for those
trying to access rights and services such as accessing bank accounts,
traffic/vehicle registration services and in some incidences, employers
insisted on a renewed document in order for the individual to continue working.
With various challenges experienced, refugee status holder Alfonse
Ilunga said till this day, he is waiting for DHA to get back to him on his
request for renewal.
“I sent my application for renewal since November last year and till
this day, I’ve yet to receive a response. This has been a tough time for me at
my family because my boss let me go in January this year due to this. In order
to make some sort of money, I turned to the e-haling business in order to put
some food on the table.
“I know and understand that we are not South Africans, and to be quite honest,
I know we will never be treated with the same dignity as a citizen, however I
think it is important to understand and remember that we are all Africans first
before we are anything else. Such nonchalant efforts to ensure that refugees
and asylum seekers are legalised in the country gives birth to the man
xenophobic fears and attacks we saw last week. This creates several issues and
it feeds into the notion that there are several undocumented regress in South
Africa, when the truth is, the people who suppose to give us the documentation
that we need are staring at our emails, plea, outcry and complaints and are not
addressing it.”
“I really hope that the termination the national state of disaster can
bear fruit, and that there could be a light at the end of tunnel for various of
refugees and asylum seekers who are trying to make an honest living in South
Africa,” said Ilunga.
Gandar said: “We welcome the termination of the national state of
disaster by the president, and hope that it will mean that all refugee
reception centres across the country promptly resume a full suite of services
as were offered prior to the declaration of the national state of disaster more
than two years ago. This will go a long way to ensuring that asylum seekers and
refugees can access effective protection and documentation in South Africa –
which the SA government should be providing in terms of international law. We
note that the civic services Home Affairs offices have been open to in-person
services and mostly offer all services and have done so for many months even
during the lockdown.It may also be prudent for the department to offer
additional services or longer hours initially, as there may be some backlogs as
a result of the closure of the offices for over two years.
“As there is likely a backlog in respect of new applicants as well as
other services, we believe additional capacity and additional hours of service
would be a useful way to start assisting persons who need services at RROs. We
are aware that sometimes this could result in a systems overload at the
Department – as has also been the case with civic Home Affairs at times – and
so if there is a way to ensure that the systems are always online and or that
there is a formal an official document that can be issued immediately to
persons seeking assistance at RROs, while waiting for other processes to take
place, we would highly recommend that such contingency measures are
implemented.”
“In addition, the department needs to communicate broadly and
effectively to all government and other stakeholders, including the general
public, that there is a backlog which has resulted in people not having access
to documentation or renewal services and such persons should not be penalised
or arrested for this. The department should also communicated progress
regularly so that all stakeholders are aware of the backlog and the
department’s efforts to ensure those in such backlogs are assisted efficiently
and effectively,” said Gandar.
While the department has not yet set a date on the reopening of the the
RROs, spokesperson for Minister of Home Affairs Siya Qoza said that efforts are
being made to resume full services.
“The DHA started with plans to resume full services at the Refugee
Reception Centres before the president’s announcement.”
“At the heart of planning are the efforts to avoid overcrowding and
stampede on the first few days, a careful approach is required to protect the
clients. Once all necessary preparations are made, the department will
communicate with the clients,” said Qoza.
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