• The personal details of 24 million South Africans have been leaked to an alleged fraudster.
• In theory, criminals could use these details to attempt to gain access to various accounts.
• South African banks are now starting to contact affect customers.
• They’re advising customers to change passwords – and not only banking ones.

The personal details of some 24 million South Africans, and nearly 800,000 businesses, have allegedly been stolen by a suspected fraudster, in one of the South Africa’s largest ever data breaches.

Your bank accounts are not at risk, say banks – but criminals could theoretically use these details to attempt to impersonate you, or trick you into giving them confidential information.

Standard Bank has also suggested you change your online banking password to be safe, as well as your social media passwords. (There is no reason to believe social media accounts can be compromised, but that is good housekeeping anyway, the bank says.)

The information was allegedly stolen from the credit bureau Experian, which collects credit information about consumers from banks, retailers, and other parties. According to Experian, the information was handed over to the fraudster after that individual posed as a legitimate client.

By law, banks are required to share your data with credit bureaus. That means that even if you haven’t interacted with Experian, your personal details and financial history may have been compromised. If so, you may be vulnerable to being impersonated.

If you think your identity has been compromised, then the number one thing you should do, according to the South African Banking Risk Centre (Sabric), is apply for a free registration at the Southern African Fraud Prevention Service (SAFPS).

According to Sabric, “This service alerts SAFPS members, which includes banks and credit providers, that your identity has been compromised and that additional care needs to be taken to confirm that they are transacting with the legitimate identity holder.”

You can apply here, or contact SAFPS at protection@safps.org.za“

In addition, a number of banks have used statements advising customers on what steps to take to ensure you’re not compromised.

Here’s what your bank says you should do.

Standard Bank

Standard Bank says some of its customer data was affected by the breach. “The information that has been compromised includes ID number, residential and physical addresses and contact details,” it says.

The Bank says you should take the following steps:

• Change banking passwords on our digital banking platforms and social media passwords.
• Register for DigiMe on the Standard Bank App Register for MyUpdates (free Standard bank SMS service) to be notified of all transactions over R100 on your accounts.
• Contact the bank or your relationship manager immediately if you suspect your bank accounts or cards have been compromised.
• Do not share your personal details, banking details or one-time pin with anyone.Register with SAFPS for protective registration – if anyone tries to apply for banking products with your ID, it will be declined or referred for further review.

Absa

Absa says it has also been affected and is contacting affected customers.

The banks says to contact them immediately on their Fraud Hotline (0860 557 557) should you notice any suspicious behaviour or if in doubt.

Criminals are likely to approach you via email, phone, or text message and present themselves as members of a reputable organisation

“They will attempt to deceive unsuspecting consumers into disclosing their ‘keys to the safe’ (online PIN, online passwords, card PIN, card CVV number, OTP, and/or authentication messages – RVN/TVN/SureCheck).”

“Never share these details with anyone and report suspicious behaviour immediately,” says the bank.

Capitec

The bank says they’re aware of the breach and are working closely with authorities to ensure their customers are protected.

“While the information cannot be used to access your banking profile, fraudsters may attempt to use it for phishing, where they contact you posing as your bank or other institution in an attempt to trick you into sharing further personal information,” says the bank. “Your bank will never contact you to request information such as your banking pin or account number.”

Capitec also suggests applying for a free registration at the Southern African Fraud Prevention Service (SAFPS), if you suspect your identity has been compromised.

First National Bank

FNB says it’s also reaching out to customers who may have been affected.

“We are working with The South African Banking Risk Information Centre (Sabric), The Banking Association of South Africa (BASA), law enforcement and regulatory authorities to mitigate any potential risks on our customers as a result of the incident.”

It gives the following advice:

• It is vitally important that you never give your Online Banking username and/or password to anyone.
• Never give your One Time PIN (OTP) to anyone.
• Never click on links in emails claiming to be from FNB.
• Never save your passwords to your browsers.

Nedbank

Nedbank says it’s been made aware of the breach and that “the information shared includes names, ID numbers, telephone numbers, physical and/or email addresses.”

“Your bank accounts are not at risk,” says Nedbank. But criminals can use this information to impersonate you, or scam you into giving them access to your accounts.

Nedbank urged its customers to take the following steps:

• Never share your passwords or PIN with anyone.
• Never disclose your personal information to anyone who calls you, emails you, or SMSs you.
• Remember Nedbank will never contact you asking for this information.
• Contact Nedbank immediately should you suspect unauthorised use of your personal information.

www.vsoftsystems.co.za

Repatriation flights are on the rise with many citizens anxiously waiting to return home from their travel destinations.

Do you need to book a repatriation flight or fly overseas for essential travel? We can assist you!

Book your essential flight with one of our travel agents

Our very own Country Manager of Travelstart Nigeria, Philip Akesson, a Swedish National, assisted the Swedish Embassy and representatives from consulates of the Nordic countries in getting 175 stranded Nordic citizens home. 

We chatted to Philip about his personal experience with repatriation flights. Here’s what he had to say:

Travelstart: What was your experience like? 

Philip: I was asked to assist at the airport to ensure that each passenger had the necessary documentation and to check them in for their flight. Since the usual airport staff were not on duty, it was up to the countries’ consulates and airline crew to carry out these tasks. 

This repatriation flight was a very successful collaboration between the Nordic countries. They all worked together to secure a chartered plane for their citizens and residents. Personally, it was a nice experience to be part of the collaboration and a great example of how countries can come together and solve challenges in difficult times!

Travelstart: Who is responsible for organising repatriation flights?

Philip: Repatriation flights are most often initiated by the home countries. To gauge the demand, embassies in the respective countries ask their citizens, as well as residents, to complete an online form if they’re interested in travelling back home. Government and embassy officials at home and abroad then work closely with the airlines and local authorities to gain the necessary approvals for a repatriation flight.

Travelstart: How does the process unfold?

Philip: The process can differ depending on the countries involved and the reason for why there is a demand for a repatriation flight in the first place. It’s also important to mention that repatriation flights are different from evacuation flights. For many repatriation flights during COVID-19, this is how the process has unfolded:

1.     The embassy of the respective countries sends a notification to its citizens asking who’s interested in being repatriated.

2.     Based on demand, the foreign ministry of the home country then contacts airlines and/or travel companies who can help facilitate a repatriation flight.

3.     Once a flight has been scheduled, the travel date and other terms are communicated to the stranded citizens. Since there are often a limited number of seats available, certain groups such as the elderly or those with medical or other needs are often prioritized. 

4.     The local embassy seeks approval from the departing country for landing permits and ensures that any other requirements are met.

5.     The embassies or travel companies involved typically send a link to book and pay to the prioritized passengers first. Remaining seats are then opened up to other travellers. 

Travelstart: Is there a lot of paperwork to fill out?

Philip: Additional paperwork is often required. In the case of our current COVID-19 situation, the embassies typically help out with documents stating that you are scheduled on a repatriation flight. This makes it easier to clear police checkpoints and get to the airport. If possible, the embassies can assist in getting passengers to the airport.

At the check-in counter, you might need to show evidence of citizenship, residence permit, hotel reservations or proof of onward journey to your end destination. The documents needed depend on the immigration requirements of the arrival country. For example, if you book a flight to London but your end destination is Germany, it’s important to confirm what immigration rules apply in the UK during COVID-19 to ensure that you will be allowed to board your flight to London.

Travelstart: How soon can you be repatriated after submitting an application?

Philip: There are many factors at play. The demand for a repatriation flight partly determines what options are commercially viable for the airlines and, also, how actively each country’s government initiates the repatriation. Additionally, these flights require permissions from the country of departure. All of this can take some time.

Travelstart: How much does a repatriation flight cost?

Philip: The price of the ticket varies greatly but I’ve heard that a common benchmark is around the normal price of Premium Economy. It’s important to note that the price the airline sets needs to be commercially viable which depends on a range of factors. These planes often fly without paying passengers one leg of the trip and during COVID-19 middle seats are often left empty. In addition, the cost of the crew may be higher than normal due to the increased risk.

Travelstart: Does travel insurance cover repatriation?

Philip: There is no standard answer as this depends completely on the insurance policy you have taken out. Given the global scale of this situation, many insurance companies may try to reduce their risk exposure. 

Travelstart: Which type of aircraft or airlines offer repatriation services?

Philip: It’s important to remember that repatriation flights are paid for by the passengers and they need to be commercially viable for the airlines. The number of passengers, distance travelled, and other factors mentioned above determine which airlines can offer their services and which of their aircraft would be most suitable. Carriers ranging from the global giants to lesser-known charter airlines have carried out repatriation flights from and to South Africa.

Important information for passengers being repatriated home:

Before boarding a flight, all passengers are subjected to pre-flight screening and if they present COVID-19 symptoms, they will not be allowed to board. 

Upon landing back in South Africa, passengers are subjected to onboard screening before they can disembark the plane, and are escorted to a quarantine facility where they will remain for 14 days.  

Numerous airlines have been involved in repatriating fellow South Africans back home from countries like Australia, the USA, UK, Brazil, Egypt, Italy, Germany and the Maldives, to name a few. To date, over 600 South Africans have successfully been repatriated, with over 3,000 in different parts of the world still waiting to get home. 

And there you have repatriation flights explained. Do you have any other questions regarding travel during COVID-19 or how to stay safe? Head on over to our Essential Travel page for all the latest information on what you need to book a domestic flight. 

http://samigration.com/blog/motsoaledi-hands-over-amended-birth-certificate-for-child-who-was-to-lose-r8m-in-foreign-inheritance/

http://samigration.com/blog/south-africas-border-management-authority-dream-could-be-a-nightmare/