What rights to accessing education, healthcare and other vital services do migrants have?

‘There are various pathways and provisions in the law that recognise that people should not be stateless, and we are failing to ensure that these people have papers,’ says Global Movement Against Statelessness’ Christy Chitengu.
Christy Chitengu was born in South Africa and regards herself as a South African, despite her parents being Zimbabwean.
She had called South Africa home for her entire life, but for many years, Chitengu could not freely access services that many citizens and residents take for granted.
“I was undocumented for most of my life, so I have a lived experience of what it’s like to live in South Africa without papers. The exclusion from [accessing services] is vast and it touches the most vital rights,” said Chitengu.
She said she only realised the challenge of not having documentation when she was in Grade 11 and, with 10 undocumented pupils, was called into the principal’s office at her high school.
“Sitting in the office, I was questioned by the principal, who asked why I was in school and how I got into school. ‘You cannot write your matric exams if you do not have documentation,’ [said the principal.]”
National legislation states that non-South African children, including undocumented persons, asylum-seekers and refugees, may not be denied access to a basic education. This legal framework has been upheld by the courts.
Chitengu and her mother went to Home Affairs, where she was told that her South African birth certificate did not mean she could go to school here.
“A lot of people don’t realise that these handwritten birth certificates that they hold on to are insufficient, and that only comes to light when they try to access services like education,” she said.
Chitengu’s experience effectively effectively highlighted the bureaucratic hurdles that restrict access to education for many undocumented minors.
As a 16-year-old, Chitengu contacted Lawyers for Human Rights, which helped her get a court order that reaffirmed her right to education and allowed her to write her final exams.
After years of being undocumented, Chitengu obtained her South African citizenship last year, following the judgment in Ali v Minister of Home Affairs which, in summary, declared that persons over the age of 18 born of non-South African parents in South Africa were citizens, on condition that their births were registered and they could prove their presence in SA from birth to date.
Chitengu is now the co-lead of the Global Movement Against Statelessness.
Health for all
Section 27(1) of the Constitution says everyone living in South Africa has the right to access healthcare services. However, this was not what an asylum seeker experienced after suffering an injury that needed urgent medical attention.
Speaking to Daily Maverick on condition of anonymity, the asylum seeker told how he struggled to access healthcare services because he was undocumented due to inefficiencies and alleged corruption at the Home Affairs refugee reception centre.
He initially had valid documentation as an asylum seeker. It expired in 2020 and he could not renew it because of the Covid-19 lockdown. After the lockdown, his attempts to renew his papers met with challenges from Department of Home Affairs officials, including requests for bribes to speed up the process. Without documentation, he had difficulty getting a job, opening a bank account and accessing vital services.
“I realised I was in trouble when I got into an accident and injured my knee. I needed an operation, but when I went to Helen Joseph Hospital, they refused to help me unless I paid upfront and showed them my papers. I tried so many times but the staff were so rude. [They] turned me away and offered me no help,” he said.
In 2023, the public interest law group SECTION27 and three people took the Gauteng Department of Health, the National Department of Health and Charlotte Maxeke Johannesburg Academic Hospital to court for excluding asylum seekers, undocumented migrants and people dealing with statelessness from accessing free healthcare.
Chitengu said many migrant mothers were turned away from hospitals because of a government circular that authorised the denial of access to healthcare.
This is despite national legislation stipulating that all pregnant and lactating women, and children under six, irrespective of nationality and documentation status, have the right to access free health services at all public establishments.
It took a court case “to remind people that everyone has the right to basic healthcare services, but above and beyond [that], pregnant and lactating mothers also are entitled to maternal healthcare. The fact that … a pregnant mother should be turned away is a grave denial of someone’s right to healthcare,” said Chitengu.
Realising administrative justice
South Africa’s porous borders and lack of border authority have made it easier for people to enter the country illegally, increasing the number of undocumented migrants. However, inefficiency and corruption at the Department of Home Affairs have also created a situation where foreign nationals who want to live in South Africa legally cannot do so because they cannot access documentation.
“If we had a well-run Home Affairs department that attends to birth registrations and naturalisation in a timely fashion, if the Refugee Reception Office was processing people’s asylum and refugee claims in a timely manner, we would not have this amount of undocumented people in this country,” said Chitengu.
In July, in his first official act as Home Affairs minister, Leon Schreiber extended the temporary concession for foreign nationals who were awaiting the outcome of visa, waiver and appeal applications.
The extension effectively safeguards applicants from adverse consequences while they await the outcome of their applications. The concession applies to migrants who have been legally admitted into South Africa.
Schreiber also announced that the department would re-establish the dormant Immigration Advisory Board to address illegal migration in South Africa. The board will advise the government on immigration policies to ensure that they align with national interests and address the complexities of migration.
Chitengu said, “There are various pathways and provisions in the law that recognise that people should not be stateless, and we are failing to ensure that these people have papers.
“The approach should be to make sure that people are documented. Making sure people are documented does not mean giving everybody citizenship; it means giving people a piece of paper with their name and nationality that they can use to live a full life in South Africa. It all comes down to administrative justice


Schreiber promises no more long queues, off-line systems at Home Affairs as digital move beckons

Home Affairs Minister Leon Schreiber said that plans were underway for the Department of Home Affairs to switch from working manually to digitally.
CAPE TOWN - Home Affairs Minister Leon Schreiber said that long queues, off-line systems, and paper-based applications at department offices would soon be a thing of the past.
Schreiber said that plans were underway for the Department of Home Affairs to switch from working manually to digitally.
The minister said that embracing technological solutions was key to turning the department's fortunes around.
Minister Schreiber said that Home Affairs would soon introduce a paperless system similar to the online portal used by the South African Revenue Service (SARS) and the banks.
Schreiber said that the department would create a secure platform through the use of facial and fingerprint recognition tools.
"No more standing in queues, no more waiting months or years for an outcome of an application, no more being kept in the dark about the status of an application, and no more space for officials or syndicates to solicit bribes for a transaction to be processed."
Schreiber said he would not rest until belief was restored in South Africans that the department could work and thrive.


Lesotho counts foreign-owned businesses, says SA retailers must find local partners


Lesotho has restarted a plan to act against foreign-owned businesses, and to pressure South African companies to work via Basotho-owned distributors. 

The kingdom created new regulations in 2021 that could see foreign-owned businesses kicked out, but has been moving slowly on implementation for fear of paralysing the smallest economy in the region.

A list of 47 business types, from general dealers to barbers, are reserved for locals under those rules.

On Friday, Trade and Industry Minister Mokhethi Shelile told the National Assembly that an inspection in Maseru in June found that the overwhelming majority of businesses in areas reserved for locals were in the hands of foreigners.

"A total of 106 businesses were inspected and 80 belonged to foreigners. The foreign-owned businesses account for 90% of the jobs in this sector," he said.

In Maseru, Chinese and Indian owners dominated.

Their businesses were also far more likely to employ foreigners; foreign-owned businesses employed 119 expatriates, while Basotho-owned businesses employed only four foreigners between them, Shelile said.

The government said it was seeing people from countries other than China and India move into sectors such as retail, and that it was seeing an increase in newly naturalised owners.

"There are 13 businesses whose owners were naturalised," Shelile said, adding that there was a likelihood the figure would increase because others claimed they were naturalised and said they would bring their documentation.

Shelile said the government had urged South African firms, mostly in the retail sector, to enlist local distributors.

The government wants to see about 800 SA businesses do such deals, covering 80% of imported goods.

The government also wants to end the practice of locals being employed by third-party agents in South Africa, who then provide their services to South African companies required to employ Basotho people.

That system means taxes go to South Africa rather than Lesotho, Shelile explained.

"Sales commissions that are paid to these sales representatives and foreign agents attract tax in South Africa, not Lesotho. Youth unemployment is very high and government debt is very high," he said.

A similar inspection was done in Leribe in mid-August, and another is due in Mafeteng this month.


Home Affairs announces Trusted Tour Operator Scheme (TTOS) to boost tourism from China and India

In a critical step to reform the visa system and position the Department as an economic enabler by supercharging job creation in the tourism sector, Home Affairs today announces the creation of an innovative new Trusted Tour Operator Scheme (TTOS), set to be implemented from January 2025.
With an initial focus on the burgeoning tourist markets of China and India, the TTOS will remove some of the key obstacles standing in the way of South Africa becoming a favoured tourism destination for the second and fifth largest economies in the world. Chinese tourists made over 100 million outbound trips in 2023, with South Africa receiving a miniscule 93,000 of these arrivals. In comparison, a country like Australia attracted over 1.4 million visitors from China in 2023. At the moment, Indian tourists account for only 3.9% of all international visitors to South Africa – and China for only 1.8%.
In collaboration with the Department of Tourism, as well as the Presidency and Operation Vulindlela, the Department of Home Affairs has resolved to play our role in rectifying this unacceptable economic underperformance by urgently clearing obstacles to tourism from these two major source-markets. After seeing the positive impact made by the Trusted Employer Scheme (TES), which provides swift and simplified visa processing services to vetted and approved businesses to attract critical skills, Home Affairs Minister Leon Schreiber directed that the same principle be applied to cutting red tape and improving efficiency for tourists from non-visa exempt countries like China and India.
Through TTOS, vetted and approved tour operators from these countries will be invited to register with the Department. In exchange for undergoing thorough screening up- front and assuming responsibility for travellers in their groups, the Department will for the very first time process group applications from Chinese and Indian tourists travelling with approved operators. Tourist visa applications processed through TTOS will be handled by a dedicated and skilled team of adjudicators to ensure swift and reliable processing, and will also benefit from the removal of restrictive red tape that currently suffocates South Africa’s tourism potential.
“I am particularly pleased that we are able to make this announcement during the President’s state visit to China, as it sends a powerful message that the Government of National Unity is serious about unlocking our country’s vast tourism and economic potential,” said Minister Schreiber. “Research indicates that boosting tourism by only 10% per year can boost annual economic growth by 0.6% and create tens of thousands of new jobs for South Africans. Travelling in large groups is the preferred option for many tourists from some countries and it is time for our visa system to adapt in order to reflect and capitalise on this reality.”
Minister Schreiber added: “This is only the start of Home Affairs’ embrace of our role as an economic enabler. Exciting as it is, TTOS is itself but an interim measure to boost tourism while we move with speed to digitally transform Home Affairs. Ultimately, our vision is for a fully automated process that delivers secure tourist visa outcomes digitally and within seconds to tourists from around the world.”
The regulations for the TTOS will be published shortly, as well as information on how tour operators can apply with the Department of Home Affairs ahead of the scheme’s rollout in January 2025.
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ISSUED BY THE MINISTRY OF HOME AFFAIRS


Home Affairs processes over 60 000 ZEP applications, outcomes to be sent digitally

Applicants who prefer hard copies of ZEP waiver letters will still be able to collect them at branches.

Leon Schreiber, Minister of Home Affairs, during the swearing-in ceremony of the new national executive members at Cape Town International Convention Centre on 3 July, 2024 in Cape Town. 

Home Affairs Minister Leon Schreiber has announced that the first batch of Zimbabwean Exemption Permit (ZEP) waiver applications has been processed.

ZEP holders will no longer need to go to Home Affairs branches to find out the outcome of their applications. The department will be sending them out digitally.

In December last year, then-minister of Home Affairs Aaron Motsoaledi granted at least 178,000 Zimbabweans exemption permits until 29 November 2025.

Until then, no holder of a valid exemption permit may be arrested, ordered to depart or be detained for purposes of deportation or deported for any reason related to them not having any valid exemption certificate.

In the meantime, Zimbabweans have to apply for other types of visas to regulate their stay in the country.

The ZEP has allowed Zimbabweans to live, work and study in South Africa since 2009. This has been part of the Dispensation of Zimbabweans Project.

ZEP waiver applications

Schreiber announced on Thursday that the department has managed to process 60,582 outstanding ZEP waiver applications. Many of these date back to 2022.

The department will process another 22,529 ZEP waiver applications soon, he said. 

“Over time, this digital-first approach will be extended to other applicants in the visa and permit regime,” said Schreiber. 

“This means that applicants will no longer be required to visit a VFS branch to collect physical, paper-based copies of the waiver letters. Instead, starting today with ZEP holders and later, all applicants will conveniently receive digital waiver letters, in PDF format, through email. These digital letters can be used to submit a mainstream visa application going forward.

“While this step on its own may be a small one, it is still meaningful as part of our larger quest to clamp down on corruption and to enhance [the] efficiency of services by transforming Home Affairs into a digital-first Department.”

Applicants who still prefer to collect hard copies of ZEP waiver letters at branches will still be able to do so.

Digital-first Home Affairs

In his statement to the portfolio committee in Home Affairs in parliament last week, Schreiber said the issues faced by the department, including application delays and fraud, were a national threat and would only be curbed by a digital approach.

“The lack of a modern digital system to process all applications, adjudications and communication at Home Affairs is the root cause of the national security threat we face in this sector,” said Schreiber.

“Home Affairs systems are vulnerable to fraud, corruption and discretion because they are outdated, antiquated, paper-based, manual and, therefore, open to subversion.”

The minister said he would move with urgency to digitally transport the department.