South Africans looking to upgrade their green ID booklet to a smart ID
card can book an appointment to do so using the Department of Home
Affairs (DHA) eHomeAffairs platform.
Moreover, the system allows
applicants to book appointments at DHA-supported bank branches across
the country, meaning they never have to step foot in a Home Affairs
office or face the associated queues.
The system launched in 2016,
starting with a pilot phase that allowed citizens aged 30-35 to apply
for their smart ID card online.
The DHA initially partnered with four
of South Africa’s major banks, but it has since expanded the service to
offer renewals and applications from branches operated by six different
banks.
These include Absa, Discovery Bank, FNB, Investec, Nedbank, and Standard Bank.
Booking online with the system requires citizens to visit the eHomeAffairs website and register.
This
will require you to input personal details like your name, surname, ID
number, date of birth, email address, and cellphone number. The email
address and cellphone number are only required for verification
purposes.
Once registered, users can sign into the system. It will send them a one-time PIN to verify their login.
After
signing in, users are presented with the home page and a “Create New
Application” button at the top left-hand side of the screen. They must
then specify whether the application is for themselves or on someone
else’s behalf.
While most of the application form fields are
pre-populated with your details, it requires users to provide the
following information:
• Country of citizenship
• Birth town
• Residential and postal address
• The location at which you wish to have your biometrics captured and from which to collect your documents
Regarding
the office or branch where you submit your biometrics, users currently
have 30 bank branches from which to choose nationwide. However, they
must be a customer of the bank they choose.
Once the form is
complete, users can hit the “Submit” button at the top to progress to
the document submission page, where they must upload a copy of their ID
before proceeding to payment.
Payment for bank branch appointments
works by loading your banking details on the eHomeAffairs portal and
finalising the transaction through your Internet banking.
Once your
banking details have been captured, you can book a slot at the selected
branch. You do not have to complete payment before booking.
A complete list of available bank branches is provided at the end of the article.
South Africa wants to phase out its green ID books
Panic over green ID books
Former
DHA minister Aaron Motsoaledi sparked chaos among South African
residents in June 2024 when he announced his department’s plans to
declare green ID books invalid.
“We want to do away with the green barcode ID. We think it’s long enough that we’ve kept dual identity documents,” he said.
“Very soon, we will make an announcement that we will keep one, and the other (green barcode) becomes invalid.”
He urged South African citizens to upgrade their books to cards so they would not be left behind when the announcement came.
However,
a MyBroadband analysis revealed that Motsoaledi’s statement was
premature at best, as it was unlikely the old green ID would become
invalid for several years.
Besides most naturalised citizens and
permanent residents being excluded from eHomeAffairs, the pace of smart
ID uptake was too slow to invalidate green IDs anytime soon.
During
the department’s budget vote speech in July 2024, deputy minister
Njabulo Nzuza said the DHA wants to issue 2.5 million smart ID cards
during the current financial year.
That would be a slight reduction
in production compared to previous years. The DHA issued 2.6 million
cards in 2022/23 and 2.8 million in 2023/24.
“In the 23/24 financial
year, the Department issued 2,822,236 smart ID cards to citizens aged 16
years and above, against a target of 2.5 million,” said Nzuza.
“This
is an increase of 7% compared with the 2,613,248 smart ID cards issued
in 2022/23. This year, we plan to issue a further 2.5 million smart ID
cards.”
The DHA will struggle to justify a deadline for invalidating South Africa’s green ID books at this production rate.
DHA
deputy director-general Thulani Mavuso said 26 million South Africans
currently hold smart ID cards. The plan was to phase out green ID books
when the DHA reached 38 million smart ID cards.
However, this doesn’t
account for the numerous new green ID books that have been issued over
the past 11 years, and the target is likely substantially higher.
Therefore, the DHA must significantly increase its smart ID production to phase out green ID books anytime soon.
The
table below lists all the DHA-supported bank branches through which
South Africans can apply for a smart ID card or renew their passport.
eHomeAffairs bank branches by province
Province Branch Address
Gauteng (17)
Absa Centurion Lifestyle Centre C/o Lenchen and Old Johannesburg Rd, Centurion Lifestyle Centre, Centurion
Absa Key West Krugersdorp Shop 80, Key West Shopping Centre, c/o Paardekraal Drive and Viljoen Street, Krugersdorp
Absa Sandton City C/o Rivonia Road and 5th Street, Sandton
Absa Towers C/o Commissioner and Troye Streets, Johannesburg
Discovery Bank Head Office 1 Discovery Place, c/o Rivonia Road and Katherine Street, Sandton
FNB Centurion Lifestyle Centre C/o Lenchen and Old Johannesburg Rd, Centurion Lifestyle Centre, Centurion
FNB Glen Shopping Centre Shop U2, The Glen Shopping Centre, Glenvista
FNB Lynnwood Shop L04 Upper-level Cnr Simon Vermooten & Lynnwood Rd Equestria Pretoria
FNB Merchant Place 4 Merchant Place c/o Rivonia and Freedman Dr Sandton
Investec Bank Sandown 100 Grayston Dr, Sandown, Sandton
Nedbank Arcadia Shop 25, Nedbank Plaza, Beatrix Street, Arcadia
Nedbank Constantia Kloof 16 Constantia Boulevard Constantia Kloof Roodepoort
Nedbank Rivonia 135 Rivonia Road, Sandown, Sandton
Standard Bank Centurion Lifestyle Centre C/o Lenchen and Old Johannesburg Rd, Centurion Lifestyle Centre, Centurion
Standard Bank Jubilee Mall Shop no. 47 Jubilee Mall corner Jubliee and Harry Gwala Road Temba Hammanskraal
Standard Bank Killarney Mall Killarney Mall, Riviera Rd, Killarney, Johannesburg
Standard Bank Simmonds Street 5 Simmonds St, Selby, Johannesburg
Western Cape (5) Absa Stellenbosch Oude Bloemhof Building, c/o Plein And Ryneveld Streets, Stellenbosch
FNB Greenpoint Shop 1 & 2, ERF 176300, Media Quarter, Somerset Road, Greenpoint
Nedbank St George’s Mall Shop 3 The Box, St Georges Mall c/o Riebeeck Street
Standard Bank Canal Walk Shop 599, Upper Level, Canal Walk Shopping Center, Century Blvd, Century City
Standard Bank Mitchell’s Plain Promenade C/o AZ Berman Road and Morgenster Road, Mitchell’s Plain
KwaZulu-Natal (3)
FNB Cornubia Shop U56, Cornubia Boulevard, Cnr N2 Highway & M41, Durban
Nedbank Durban North 57 Adelaide Tambo Dr, Durban North, 4051
Standard Bank Kingsmead 1 Kingsmead Way, Durban
Eastern Cape (2) Absa Port Elizabeth 682 c/o Bagshaw & Govan Mbeki Avenue, Gqeberha
Standard Bank Newton Park 1 Pickering St, Newton Park, Gqeberha
Mpumalanga (1) Nedbank Nelspruit Shop 65, The Crossing Shopping Centre, c/o Samora Machel and Madiba Drive, Nelspruit
Limpopo (1) FNB Burgersfort Shop 55, Twin City Complex, Dirk Winterbach Street, Burgersfort
Northern Cape (1) Standard Bank Kathu Mall Shop 62, Village Walk Shopping Centre Kathu, Hendrik Van Eck Street, Postmasburg