Often our team is confronted by feedback such as I noticed on social media that people complained on Facebook and  Google , but when you look at our statistics for example on Facebook we have 150,000 likes and on Google 330 reviews with a 94 % approval rate and this tells us that we are doing a very good job and of course there is always room for improvement .

We subscribe to the view our clients are like family and if they give us feedback we take it seriously and we provide them with the platform to do so and when they do we take any feedback seriously and try and remedy the area of concern in order that we can get better at what we do and in that way can give a quality service which is what we strive for . Of course we would be naïve if we think we wont get adverse feedback , because even the best manufactured car or home appliance can break or fail because it is put together by people and we are no different . We all have one thing in common though the desire for excellence and feedback and what is done with it shapes a great company form a mediocre company .

Once again thank you for raising this with us and giving us a platform to put your mind at ease and explain our ethos .

Kind Regards